Customer Testimonials
Very Frustrated! Purchased a 2021 Rubicon in September of 2025. I just picked it up from the dealership for 3rd time w/ engine issues & LESS THAN 5 miles home, I got a message that the ENGINE IS HOT! Haven’t had the truck back for 10 minutes!!!! I’ve spoken w/ supervisors, I called right before picking it up about the recall of engine fires on the news, and they had it a week this time and 3 weeks the last time. This is VERY upsetting and concerning!!!
Salesman was nice and knowledgeable and answered all of my questions concerning the car I was interested in
This was the 3rd dealership I visited shopping for a new Pacifica. All the staff were friendly and knowledgeable. Gave me the best deal overall out of the 3 dealerships. Shout out to Roosevelt, Snickers, Tierra and Nicholas!!! Love my new Pacifica....100th Anniversary Buzz Edition!!!
the customer service was beyond anything i imagined, Wesley went above and beyond to make sure Ingot the Jeep of my dreams and I appreciate how thorough he was . If you are looking for for a vehicle I highly recommend them👍🏼👍🏼👍🏼
The dealership was nice, the salesman was great and the selection of vehicles was ample!
Mr. Wesley Murdock was very professional and personable. He worked with me to find the perfect truck. He showed me all the little ins and outs of the features. I never felt like I was just a quota # in monthly sales target. Very smooth and no pressure to buy anything. Thanks DL
I I like this dealership they worked with me and gave me the deal I could afford. I especially like the salesperson Ms Tierra Jackson see showed excellent customer service and I would work with her anytime.
Tierra was awesome. Patient and understanding when asked questions and ensured this was the vehicle I wanted. Very professional
Very helpful all around dealership from start to finish. I had a great experience my sales agent Tierra was awesome. I can’t also forget about my finance manager very down to earth and extremely helpful. Definitely recommend people stopping by and checking this dealership out.
Chris help me get into a 2026. Dodge GT. He was very helpful thank you Chris
Very easy to work with, smooth process for service and the sales department is great also!
Have had several unfortunate encounters with the service department over the years with two RAM pickups. No longer take my vehicle to this dealership for service. I visited a couple of days ago for a new key fob battery and mentioned to a pleasant service advisor that my RAM was completely inaccessible. He commented that if the key continued not to work, I'd need to flatbed the truck the dealership where there would be a $200+ service fee to ascertain the problem, which he suspected had something to do with the electronics that recognizes signals. Instead, I called a dealer ... Read More DealerRater - Sep 19, 2025
These are the most unethical used car salesmen I have ever encountered. They fraudulently took advantage of my adult daughter who is mentally ill and who was going through a psychotic episode at the time. They took a $2,300 debit card deposit from her over the phone on a car whose CARFAX stated that it was a "total loss." I made both the salesman and the sales manager aware of her condition and they still took her money and completed the deal. Shame on them. And shame on Chrysler for employing such people.
Buyer be aware, Javita sold me a car for my son which is no good.
Excellent service and honest communication. I always love working with Roosevelt! He’s humble and considerate.
Jared greeted me as soon as I walked in The door. Straight shooter very professional and courteous. I would definitely recommend him to all of my friends. Took care of everything. Jared and Bradley and went above and beyond. to make sure I received all of the military incentives. Definitely Veteran friendly.
This was by far the easiest, least stressful car purchase I have made in twenty years. Josh out salesman was fantastic. Josh communicated very well, responding quickly to my questions. Josh had the car meticulously cleaned for my test drive with my wife. She really appreciated that he took that seriously. He was also a funny ,friendly person to talk to, with a big gregarious personality. We got to an excellent deal on my 2023 Nissan Rogue SL. Andre' in finance continued the excellent service. Andre' found great financing that beat me credit union . Andre' clearly laid out additional options available ... Read More DealerRater - May 30, 2025
***BUYER BEWARE*** This is the WORST place to buy a vehicle from. Voicemails and emails go unanswered. Go speak to someone in person about your concern just to be given the run around. Months later and I'm still waiting for a resolution to my problem.
Gave me a good deal, but be prepared for the price to go up when other additions like extended warranty and other things are added.
Very courteous and knowledgeable. I would recommend this dealership any time. I will use them for the maintenance of my jeep.
Got a great deal on a new Chrysler 300s with Marquez's help. Staff are friendly & helpful! Over all great buying experience! I love my chrysler 300s !!
I love my Jeep Grand Cherokee! Thanks to Wesley Murdoch easy breezy helpful professionalism. He listened and found the features I needed.
Buyer Beware! Would rate -5 stars if possible. After 3 hours of negotiations involving 18 emails, scheduling an appointment to buy and pick up the car, and purchasing a one/way ticket to fly to Atlanta in 4 days, as I was offering a $1,000 deposit to hold the car, the salesman tells me he just learned the car had previously been sold and buyers from Florida were coming the next day to take possession of the Jeep. This car salesman then has the audacity to offer me a car with a price tag $5000 higher. Classic bait and switch. Is not the first rule ... Read More DealerRater - Feb 20, 2025
Very very helpful and upfront with you ! Helpful careing they have never let me down yet!
Lied about filing tag and paperwork, only fixed it when I called the 4th time. Recieved several notices from my insurance they had _not_ filed the title. Temp tag expired and could not get another from the DMV because they had not filed the title. Was on phone and only after explaining I had been pulled over for expired temp tag did they eventually get the paperwork filed so I could dive away from the tagbffice legally. When the regular tag. Arrived it showed the Vehicle purchased on Dec 2, but lists a January 25th date of filing. This is after ... Read More DealerRater - Feb 16, 2025
Ali Riaz and Dean exceeded my expectations in getting my Challenger back into top performance. 60k mileage required hard work!
This location really helped me find the right car. Harrison in particular helped me the most and continues to help since I've owned the vehicle.
The process for my purchase was quick. I didn't have a long drawn out buying process.
My sales person was Chris Daugherty. Very nice and helpful. I wasn’t in a good mood because I didn’t want to purchase a new vehicle, but he put me at ease. I’m still not happy about purchasing a new vehicle, but I would recommend this dealership.
Mr. Neil introduced him self to me and Mr. Ali too They both are very friendly and took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. The waiting area was clean and comfortable, with coffee and Wi-Fi, making the wait easy. Quality service and a hassle-free experience. Mr. Ali walked with me to service are and showed to me what my SUV needs. Keep it up good work. Thank You.
If you are a FEMALE, only go to this dealership for service with a male counterpart. This will ensure that they provide you with the service you need and that you are not a victim of SUPRA-COMPETITIVE PRICING! The Service Manager, John Wright, took advantage of me as a female! Even the warranty company and a few different service repair businesses I inquired with said the pricing was ridiculous for the service they quoted me. Charging me a separate diagnostic fee of $215 times three was outrageous. I have been a long-time customer for over 10 years!
The staff was incredibly professional, friendly, and knowledgeable. They took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. The waiting area was clean and comfortable, with coffee and Wi-Fi, making the wait easy. Quality service and a hassle-free experience.
I will only review the salesperson I worked with as he was excellent. I needed to trade out of two cars due to a divorce and hopefully get into something new. Wes Murdock was instrumental in helping me determine which SUV to pick that met my financial and driving needs. I left there feeling like I got the best vehicle for me at a decent price. Tia from online sales was also instrumental because she forwarded me to Wes to handle my process.
I’ve had an incredibly frustrating experience with Five Star Automotive Gwinnett CDJR Dealership, and I feel obligated to share it to help others avoid similar issues. Since I first brought my car here, it has faced one problem after another, with zero accountability and shockingly poor service.
For background, I usually took my vehicle to another dealership further away, but I decided to try this location because it’s closer. I’ve always kept up with maintenance and never had issues—until coming here. For reference, I have a 2013 Dodge Journey with around 150k miles on it. Here’s ... Read More DealerRater - Oct 30, 2024
I returned to Gwinnett Chrysler Dodge on 8/17/24 after my initial visit in June 2024. I arrived with great confidence after a wonderful first visit. I needed an oil change and to have a belt replaced. Once again, my experience was excellent! I can’t thank Ruiz Ali, my technician, enough for facilitating my visit as well as being honest and providing expert care to my truck. In addition, John Wright, my service adviser was also exemplary! I was kept abreast on the status of my car throughout my visit. The service I received at Gwinnett Chrysler Dodge Jeep is why I ... Read More DealerRater - Aug 18, 2024
I worked with Riaz Ali once again while at the dealership and he was very helpful in getting my issued resolved. He is a great asset to the dealership.
They were very helpful in getting us our new vehicle considering they are in Georgia and we are in Wisconsin!
I had a great experience with my consultant Mondrian Dawkins. She was knowledgeable, kind and very attentive to my needs. Her recommendations were always on point and her personality is everything. I highly recommend her!
Watch your paperwork when you get your deals done here they do a lot of shady stuff and you really need to pay attention because their advertise prices are always true.
We saw our vehicle on Autotrader for an unbelievable price. When we got to the dealership, it was the price as advertised and was just as decribed. There was no bait and switch. Working with this team was excellent. From the customer service over the phone, to the in person interactions, they couldn't have done a better job. Jared our sales associate was very knowledgeable about the products and took his time explaining everything to us. The whole team were very nice and hospitable. We will definitely be referring friends and family to this dealership.
Everyone I dealt with was very knowledgeable, informative and pleasant. The salesman was especially helpful, going out of his way to complete the transaction.
Excellent customer service as well as price. The dealership and Mr. Murdock were able to get me into the truck I wanted with no issues. 10/10 in every category for me. And I will definitely be back for another purchase and have already told my friends in Atlanta to stop by.
I went in to look at prices with the intention to make the purchase out of state the following weekend...but I left with the vehicle I wanted. The great thing about my experience was that I felt absolutely no pressure to purchase. The sales guy was new but he was great.
Brandon and Nicholas were awesome. Dealership easy to deal with. We had agreed to purchase from another dealership, but they were making us take dealer add on's that we didn't want. Text with Brandon and got the deal we wanted in no time. Saved alot of money and time going to Gwinnett!! Thank you!
We have purchased 2 vehicles from Gwinnett Chrysler Dodge Jeep Ram. Wesley Murdock helped make the process very easy for both myself and my husband. Randy and Nick also were extremely helpful too! My husband and I enjoyed working with all 3 of them. We also like the lifetime guarantee that is offered for both of our vehicles. I have used the service department for our previous vehicle for the last year and a half. They are amazing as well. Would definitely recommend this dealership for purchasing or servicing your vehicle!
Great service and funny people, 100 % recommend doing business with them. Shoutout to all the people who worked with me.
HorribleI use this service center for my 2012 Jeep and 2014 RAM. On my Jeep it was running hot I brought it in and advised my Advisor Tiffany that it was the thermostat. The tech misdiagnosed and changed the clutch fan without even looking at the thermostat, I picked it up and it broke down on me the same day. Then after paying for a clutch fan when I didn't need one, I had to pay for the original problem the thermostat. Now 10 days ago my Ram 1500 transmission went out Power train error code and all, slipped bad into the service ... Read More DealerRater - Feb 20, 2024
I want to thank Mr. Richard Jucks and Trace Wilson for helping me purchase the Jeep Wrangler Sahara that I wanted. I meet Mr. Jucks about six years ago, and I told him if I decide to purchase another vehicle I would come and see him. I called the dealership on Monday February 12th 2024 and told Mr. Jucks what I was looking for. I meet Mr. Jucks and he showed me several vehicle that was within my budget. I decided on a 2023 Jeep Wrangler Sahara with only 7700 miles on it. I trade in a 2010 Red Chevrolet Corvette Convertible with 46k ... Read More DealerRater - Feb 15, 2024
Great service the staff is friendly. They make you feel comfortable and there’s no pressure to purchase anything
The customer service at this location is excellent. Nicolas and Larry went above and beyond to make sure we were satisfied!
I came in to take a look at a Jeep thats been teasing me with a facebook ad. Ive been pondering a Jeep for a while, and wanted to see this specific one in person. I had no intentions of buying, I just wanted to look. Jared greeted me outside and chatted with me about the Jeep. I ended up getting a great deal, so I ended up buying it. It was a quick, easy process. The whole crew there was outstanding. I highly recommend Jared, and this spot to get your Mopar fix.
Al was absolutely fantastic and has now become my go-to person when I plan to buy any Jeep in the future. I have bought many cars over the years, and this was one of the best experiences I’ve ever had.
I went in there and came out with exactly what I needed. A newer and larger vehicle for my Athlete children and their teammates. I think Brandon, Jose and Nicholas make a great team! I will return for any of my vehicle purchases in Georgia.
They’ve been asking if I wanted an appraisal for a while but I kept saying no. Today I was told about the end of year incentives…combined with my appraisal they paid my car off and got me into a new one with the same car note! Jared was awesome from beginning to end.
Curtis awesome person just have the Trx Nice work I recommended him got it under control
This was absolutely hands down the best buying experience I have ever had. my salesman Fred was everything a salesman should be. would highly recommend him. he sold me exactly what I asked for got it taken care of before I got there I walked in and out the door and into my truck in a hour and a half. This dealership has my business from here on out…
Great experience selling my vehicle with Jose. Thank you and keep up the good work.
Probably the smoothest buying experience I have ever had. I worked with Randy and Wesley to order a new RAM HD Rebel. I didn't do my research on rebates, so had no idea that RAM was offering one. The guys were the ones to tell me about the rebate, otherwise I wouldn't have had a second thought about it. They saved me $3k that I didn't expect on delivery day.
Me atendieron muy bien y me ayudaron a ajustarme con mi presupuesto especialmente Don José sin duda los voy a recomendar Marcelo ramirez
Worst dealership ever. My vehicle went into the shop 10/19 after it shut off while driving down the road with no warning lights. I was told the engine locked up from have 1 qt of oil too much, as the oil was changed 4000 miles prior at another location. I paid for the tow to the other location where it was determined the engine was not locked up then paid for another tow back to the dealership, a week later I was told that the vehicle was with the technician I went the dealership and noticed my vehicle was in the same location ... Read More DealerRater - Nov 14, 2023
Ali is the best tech ever and always takes time to talk to me about my truck. He looks out for me and the dealership. I find all of the service advisors to be knowledgeable and courteous. Between them and Ali I will continue to be a customer as long as they are there.
Estamos muy agradecidos mi esposa y yo por el día de ayer, luego de la compra del Jeep Compass 2023. José del VIP Exchange fue de gran ayuda,así como a Wesley Murdock, los cuales en todo momento fueron muy amables, transparentes y profesionales en todo el proceso de compra de nuestro vehículo.Muchas gracias.
Worst dealership ever. Takes forever to fix your vehicle and you lose so much money worrying about rentals while they take 8 weeks to find a problem!
Recently bought an electric jeep sahara from GCDJR and our sales agent, Jared, went above and beyond. We live in South Carolina and he went out of his way to send videos of the vehicle prior to us making our final decision, and he was very prompt in responding to the many questions we had. I highly recommend Jared at GCDJR.
ali Riaz is a great thorough and patient memechanic. I always feel safe and glad when he is at work when i bring my car in for service. He takes the time to eplain to me when i have questions. He is also always happy and smiling. I am happy I have someone I can trust. thanks mr. Ali
Read our review....never again!
The service department and more specifically Austin the service manager were horriable, dishonest,failed to communicate, etc.We took the car in 2 months ago and just got it back last week. We took it in because it was overheating and wanted to have it looked at. We were told it was an engine issue based on other cars they had seen like this not because they had yet to look at our car. They also told us it would take to many labor hours to break the engine down to see if the warranty would ... Read More DealerRater - Jun 20, 2023
Five star? you mean 1 star or less. if you buy a car there and take it back for service you better have a watch full of time and a pocket full of money. The service manager austin kenner likes to call you up and tell you how your problem is not covered on the lifetime warranty and you will have to pay a huge fee. I guess its their way of making sure you will never come back to buy another one. Buyer beware.
Anita was so helpful and responsive in finding a compact suv that best suited my needs and was within my budget. Brandon made sure the transaction went along smoothly and arranged to have my vehicle transferred from another location in the same day which was quite a pleasant surprise. They’re an awesome sales duo all around and I’m happy with my purchase and the service I received.
My car was damaged in an attempted theft. Gwinnett CDJR was the dealership with the closest opening for servicing my car as it is my only vehicle, so I dropped my car off with them. Only after calling on several different occasions and requesting to come pick up my vehicle did they start servicing it after 2 1/2 weeks. I needed my passenger window replaced and new keys as the signal wouldn't pick up so I couldn't start the car. They send me a quote for 3000 dollars which I accepted. Another week and 1/2 goes by and I finally reach Derrick ... Read More DealerRater - Mar 22, 2023
Exceptional customer service! Everyone at Gwinnett CDJR was amazing from start to finish. Brandon O. Was great with the test drive and providing information about my jeep. Nicolas in finance was amazing as well! The process from start to finish was great! I would recommend anyone to this dealership! Thanks guys I’m really enjoying my Jeep!!
I have bought my last three vehicles from cdjr! Every experience has been wonderful. My recent experience was exceptional I just purchased a pre-owned vehicle on January 20th 2023. The manager Jose led me to the perfect salesperson for me and that was Mr George. During the whole process Jose kept coming to check on me, and George was just exceptional he knew the exactly vehicle that I needed. I didn't really know what I wanted, I was just grateful to get approved. The process probably took an hour or so is that included the approval which took about 5 minutes ... Read More DealerRater - Jan 21, 2023
The car buying process can be stressful but thankx to Perry, Brandon, Nick & Dean over at Gwinnett Doge that was not the case! As soon as I walked in the door Mr Perry immediately greeted me, asked me a couple of questions then boom less than 30 mins later I walked out w/ the documentation needed to complete my pre approved loan requirements. There was no pressure to apply for in house financing or any suggestions to look at others cars which I have experienced at other dealerships.
We then advised we’d be back in a couple days to ... Read More DealerRater - Jan 12, 2023
Easy to work with. painlessly car buying experience. Knowledgeable sales staff with a willingness to meet your expectations.
I was 15 minutes late picking up my car from the service department. Daunte, a service employee who was leaving kindly walked back and opened the door and checked me out. He explained everything to me and was very thorough. Great customer service and thank you again Daunte.
Best expirence buying a car, DC was my sales person and he was awesome. YES
Dominique, Roosevelt, and Dean all get 5 stars!! Dominique was our salesman and was wonderful to work with! Roosevelt(General Manager) and Dean (Finance Manager) treated us with respect and were very easy to work with! They all made the entire process easy and enjoyable! We appreciate everything they did!!
I took my Jeep Grand Cherokee in today for an oil change and my car was serviced by Ali Riaz. He did a great job and I’ll be scheduling my brake service with Ali within the next few weeks.
Was great doing business with them courteous and helpful went above and beyond to help
Professional, up-front organization, , No 'how much re you willing to pay type crap. Car was ready when promised. Fair price. .
These guy did amazing job. Thank you all Dodge for helping me with my new car
Felt Appreciated. Car was ready when we arrived. Everything exceeded our expectations. See Perry for Superior Sales Service.
Fast, Fun and Friendly. I have never had such a delightful car buying experience. Awesome People If you are looking to buy a truck or car or suv this is the place to go very friendly and helpful Great People all around great place to Buy From I will definitely go back to buy a car next time thank you Mr. Wesley Murdock salesman great job.done. I’ll recommend & refer him daily 100 percent I appreciate your business Gwinnett Chrysler Dodge Jeep Ram
No price haggling, car was ready to go when I got there, sales guy went over all the functions, I was out the door in half hour.
Mr. Wesley Murdock salesman great job.done. I’ll recommend & refer him daily 100 percent
Excellent people & service! They go out of their way to help & are honest. They have your back. This remains the best dealership I’ve ever dealt with. It is all about family/community there! I love the sales dept & mgt! They were there when I needed them & I believe always will be.
Chris Daughtery is the best salesman! He listens and he achieves! This dealership has good energy and that’s from the General Manager all the way down the line. I’m a happy and satisfied customer.
Riaz Ali was best because he was doing to work on my suv for oil change and tired.
I had a really good experience at this dealership. The sales agent Kurt while young let me know he was in training and wanted to assist me and he did his best to make me comfortable and he called a few days later to make sure I was comfortable. Perry and Dean and the manager that was there when I left were pleasantly awesome and surprised me on how willing they were to work with me on getting a vehicle. I would absolutely recommend this dealership.
Great service I would recommend them to anybody it was a pleasant experience great job
Bought my Jeep Compass 2022 on yesterday my salesman Brandon Whaley and Finance guy Nicolas were awesome. I really appreciate my experience. On Thursday the day before I traded my 2020 Compass my service tech was John Wright gave excellent costumer service as well. I really enjoy this team.
I purchased my 2022 Jeep Renegade one week ago today! My salesman, Perry Whaley, was awesome! Mr. Whaley has a professional, friendly and warm demeanor. Mr. Whaley paired me with the right vehicle for my budget. Mr. Whaley was truly genuine. He treated me like I was more than just a customer. We actually went live on my Facebook page before I left the dealership. My friends and family loved his enthusiasm and passion for what he does. As a matter of fact, my brother went to the dealership the same day and Mr. Whaley extended the same excellent service to ... Read More DealerRater - Jul 5, 2022
DC was very attentive to the vehicle we went to see. We were pleased also with how friendly everyone was and quick to assist getting our purchase completed. Will definitely refer friends!
The experience was awesome from meeting with Anita then to salesman Brian and finalizing with Nickolas. They are a great team with Customer Service A1.
It was my second time purchasing a vehicle from this location. Curtis and Jose were great! I appreciated Curtis's honesty, patience, and the fact that he wasn't a pushy salesman. Everyone went out of their way to accommodate me during the buying process. I will recommend them to my friends and family and would buy from them again.
Gwinnett Chrysler Dodge Jeep Ram you are number one ☝️ and I am so happy to be apart of keep up the great service that you are providing Thank you 🙏
Second time purchasing a Dodge ram Laramie and every time i’m impressed Curtis always does his best to give as much detail as possible. Highly recommended
Curtis was great! I really appreciated his honesty, patience and the fact that he wasn’t a pushy salesman. The GCD team worked together great to make our experience there pleasurable.
Roosevelt, Mr George and Nicholas made purchasing my new vehicle a pleasant experience.They were efficient and worked together to make sure I left their building as another satisfied customer. Thanks guys!! You are awesome!
Was looking to purchase a Jeep Wrangler for my wife Just happened to see an old work buddy, Fred Yarde and found out he worked for Jeep. I gave him what I was looking for and he found the perfect vehicle. The dealership provided an outstanding experience and my wife was given her 2022 Wrangler Rubicon for her wedding anniversary gift. Thank you all for a smooth transaction and attention to detail.
Sales was great. To the point no messing around. Finance was good also. Usual upsales for warranties but no pressure to buy them.